Empower best-in-class customer experiences.
Connect systems of engagement and customer data when it matters most to enable intelligent, contextual conversations.
57%
Reduction in Agent Workflow Steps
30%
Increase in Agent Productivity
15x
ROI from CRM or Comms
Platform by Using Tenfold
Accelerate your contact center’s digital transformation.
Enhance Rep and Customer Experience
Make seamless customer experiences your standard. Tenfold gives service and sales reps the full context of each customer at every point of interaction — all in a single pane of glass. Our technology helps reps anticipate customer needs and take key actions to close more tickets and sales.
Amplify Your Team’s Productivity
Save reps time and hassle with our wide array of workflow automations. Tenfold automatically logs all your customer interactions and notes in your CRM. End manual dialing with our Click-to-Dial feature. Use a single interface to access features like script pop-up, seamless note taking, and more.
Unify and Modernize Your Data
Accelerate time to value from your customer-related technology. Tenfold unites siloed customer and team data across your business. We scale with you, providing support for current and future versions of your critical enterprise systems.
Give Your Team Actionable Insights
Gain full visibility into key performance metrics and data to optimize your team’s effectiveness. Arm your sales teams with the data they need to close more sales. Give your leadership better insight to forecast and exceed revenue goals.
Use Tenfold where your team is most efficient.
Tenfold offers three deployment options to meet your organization’s needs.
Embedded UI
Capture customer interactions for employees who do all their work out of the CRM.
Chrome Extension
Instantly capture and access all data whenever you need it across all browser tabs.
Desktop App – Mac and PC
Tenfold is accessible on any computer with the desktop application.
How companies win with Tenfold.
70%
Telco
Increase in Opportunity Conversion
0:50
TransAmerica
Reduced Average Call Handle Time
30%
Wayfair
Increase in Employee Productivity
Calculate your ROI.
Metrics
Savings (all savings +/- 10% to 15%)
1.77 Minutes
$1,844,618 $XXX,XXX
| Inbound Workflow Improvement | Savings (seconds) |
|---|---|
| Dialing | 13 |
| Search & Identify Caller | 15 |
| Review Interaction History | 20 |
| Create New Lead Record | 15 |
| Log Completed Task with Notes | 20 |
| Add Notes to Task | 50 |
| Create Open Task for Next Steps | 50 |
| Set Dispositions | 15 |
| Relating/Creating Opportunity | 15 |
| Follow-up Email | 30 |
Metrics
Savings (all savings +/- 10% to 15%)
2.15 Minutes
$1,287,500 $XXX,XXX
| Outbound Sales/Contact Center Customer Metrics | Savings (seconds) |
|---|---|
| Dialing | 13 |
| Search & Identify Caller | 15 |
| Review Interaction History | 20 |
| Create New Lead Record | 15 |
| Log Completed Task with Notes | 20 |
| Add Notes to Task | 50 |
| Create Open Task for Next Steps | 50 |
| Set Dispositions | 15 |
| Relating/Creating Opportunity | 15 |
| Follow-up Email | 30 |
See what Tenfold can do for your company.
Simplify the integration process.
Tenfold integrates more platforms than any other cloud-based solution.
Harmonize all your contact center and sales systems without replacing existing tech architecture. Tenfold integrates all leading CRM and communication systems.
Top CRM Integrations
Top Communications Integrations
Powering millions of interactions each day.
