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Tenfold Product Plans

Essentials and Advanced plans are priced on a per user, per month structure. Custom features may be added individually.

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Essentials

Everything you need to modernize your call center and enable better customer and agent experiences.

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Click-to-dial in CRM or from any Chrome browser page

Search-to-dial text entry bar

Automatic call logging (no user action needed)

Screen-Pops in CRM for inbound & outbound calls

Easily capture call notes in your CRM from Tenfold UI

Support matching/relating calls to standard Objects

Easy no-match resolution by search & relate or create

Easy multi-match resolution with select match list in UI

Easy follow up task creation with scheduling module in UI

Click-to-Create new records to streamline workflow

Call Analytics Dashboard

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Advanced

Enterprise-level functionality to maximize productivity through greater customization and automation.

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All Essentials features

Tenfold custom info tab for customized CRM data panel

Create Tenfold Teams for tailored feature configuration

Team-based call analytics

Support for relating calls to custom CRM Objects**

Single-Sign-On (SSO) via ADFS or SAML 2.0

Call Dispositions from UI

Notify team-mates in notes using @mention syntax

Automate next steps with Natural Language Processing

Support for advanced agent features in Tenfold UI**

Initiate Custom Workflows in Tenfold UI or on call events**

Screen-Pops on IVR data**

And much more

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Custom

Tailor your plan to your unique needs by adding any of these features to your Advanced or Essentials plan.

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Premium 24x7x365 Support

Tenfold Call Recording**

VoiceLink to call recordings embedded in CRM**

Local Presence Dialing

Search for & Display social profiles for matched record

3rd-Party Data Integration**

Outbound SMS from UI

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**Limited to supported systems only. Contact sales or support to verify your system(s).

How companies win with Tenfold.

70%

Telco

Increase in Opportunity Conversion

0:50

TransAmerica

Reduced Average Call Handle Time

30%

Wayfair

Increase in Employee Productivity

Metrics

Inbound calls per day per agent

Number of agents

Average annual salary (Fully loaded cost)

Savings (all savings +/- 10% to 15%)

Total Time Saved/Call

1.77 Minutes

Total Amount Saved/Year

$1,844,618 $XXX,XXX

Inbound Workflow Improvement	Savings (seconds)
Dialing	13
Search & Identify Caller	15
Review Interaction History	20
Create New Lead Record	15
Log Completed Task with Notes	20
Add Notes to Task	50
Create Open Task for Next Steps	50
Set Dispositions	15
Relating/Creating Opportunity	15
Follow-up Email	30

Metrics

Outbound calls per day per agent

Number of Reps.

Rep. annual salary (Fully loaded cost)

Savings (all savings +/- 10% to 15%)

Total Time Saved/Call

2.15 Minutes

Total Amount Saved/Year

$1,287,500 $XXX,XXX

Outbound Sales/Contact Center Customer Metrics	Savings (seconds)
Dialing	13
Search & Identify Caller	15
Review Interaction History	20
Create New Lead Record	15
Log Completed Task with Notes	20
Add Notes to Task	50
Create Open Task for Next Steps	50
Set Dispositions	15
Relating/Creating Opportunity	15
Follow-up Email	30

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Trusted by the world’s top companies.

How are Tenfold’s services billed?

Tenfold’s plans are licensed per named user and billed on an annual basis as SaaS solution.

What if I need to add more users in the future?

When you add more users in the future, these users will be pro-rated on your existing subscription term to simplify managing your subscription with Tenfold.

Do you offer free trials?

While we do not offer free trials, Tenfold has many options to work with clients who need to validate certain capabilities in their environment. Get in touch with our sales team for more information.

Are there any set up fees?

Tenfold has a one-time implementation fee that is based on the investment needed to ensure each client is successful. Our sales team can give you an estimate once we have a high-level understanding of your systems and use-case.

How many calls or minutes are included in my plan and are there variable or overage charges?

Since Tenfold is an integration platform that works with your existing environment, we include unlimited calls/minutes in our solution. This provides our customers with consistent and predictable pricing. You don’t have to worry about variable usage fees or overage charges with Tenfold.

Tenfold Product Plans

Essentials

Advanced

Custom

How companies win with Tenfold.

Calculate your ROI.

Metrics

Savings (all savings +/- 10% to 15%)

1.77 Minutes

$1,844,618 $XXX,XXX

Metrics

Savings (all savings +/- 10% to 15%)

2.15 Minutes

$1,287,500 $XXX,XXX

Trusted by the world’s top companies.

See what Tenfold can do for your business.